Measuring and Cultivating Empathy in Customer Service
Empathy in customer service builds loyalty, driving success through better connections with customers, employees, vendors, and competitors.
Beyond Recycling: Your Guide to Sustainability in Events
Prioritizing sustainability in events is crucial. Learn simple changes to reduce waste, leverage tech, and build partnerships for greener gatherings.
Mastering Strategic Account Management: Your Key to Client Success
Learn how innoVia Productions uses strategic account management to tailor events, ensuring they align with your company’s goals and drive long-term success.
Mastering Business Relationships: Strategies for Success in the Event Industry
Discover practical strategies for building strong, long-lasting business relationships through strategic account management and open communication.
5 Benefits of Strategic Meetings Management
Discover how Strategic Meetings Management (SMM) can revolutionize your event planning, offering consistency, efficiency, and enhanced vendor relationships.
How innoVia Makes Seamless International Events a Reality
Discover how innoVia Productions overcomes global event planning challenges with unique strategies for consistent, high-quality international events.
innoVia Celebrates A Return to In-Person Events with Style
Recently, innoVia Productions was proud to successfully support a loyal customer in their return to in-person events with a hybrid meeting that, given all that’s transpired over the last 18 months, presented a few new challenges. One initial hurdle to cross was ensuring Covid-19 and social distancing protocols met or exceeded all customer and [...]
Event Technology Management vs. Event Technology Production. There Is a Difference and It Matters.
Imagine you are going to an event, and you need an outfit. You go to the clothing store where they help you pick out something for the event and add in some additional accessories to enhance the overall impact. Now imagine a different approach. You go to the clothing store where a consultant takes [...]
Does Finding an AV Provider Give You Anxiety? Here Are Some Things to Help With the Process.
Finding an AV partner can seem like a daunting task. At innoVia, we know this, so we created a list of things to do to help better ensure a good experience. Doing these things will help you navigate the options and make a good choice for your event. Be sure the provider understands your [...]
Virtual Events Make Measuring ROI Easy. Here’s How.
Whether you are an event planner, an executive business leader, or a presenter, you want to know if your events produce a return on investment (ROI) regardless of the type of event. It is important to know if the event was successful and if it was worth the output of energy, time, and/or money. [...]