Customer centricity is all the rage these days but what is it exactly and how can it benefit you? Simply put, customer centricity means putting the customer and their needs at the center of an [...]

Do you see your event production provider as a partner or a vendor? There is a difference. Vendors deliver products. They are all about transactions. You make an order, they deliver. While it is simple, [...]

While in-person events are extremely effective and preferred by many event organizers, they are not always the best fit for every objective. And while we at innoVia crave the full return of in-person events, it [...]

The pandemic continues and the last thing you probably want to see is something else mentioning it. However, fear not, this will not be focused on pandemic woe, rather, we’re going to look at flexibility, [...]

It’s a new year and many of us are setting goals and planning for the next 12 months. How many of those plans involve meetings and events? Probably a lot. While you’ve spent time on [...]

“I don’t know.” These are words no customer wants to hear from a service provider. A knowledgeable team is critical to making customers successful and getting the work of business done. In fact, in just [...]