Have you ever been in a conversation where you knew the other person was really listening to you? You could just tell they were interested and hung on every word. It felt good, didn’t it?
Well, this is what it is like when you work with companies that are customer centric. They pay attention and ensure the customer is factored into every decision they make. Customers are the reason these companies do what they do. They see customers, as opposed to products or financial considerations, as the determining factor for every move they make.
However, customer centricity is not something that you can simply decide on today and make a reality tomorrow, it requires every team member in the company to be on board. It must be part of a company’s DNA. In fact, according to innoVIa Productions President, Mike Ruocco, “customer centricity can only be done successfully when an organization commits fully to developing a culture that considers customer experience as its North Star.”
This is why, at innoVia, they collaborate so closely with customers. They want to learn as much as they can so that their decisions not only produce effective events but sustain long-lasting and authentic relationships that generate results for years to come.
